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FREQUENTLY ASKED QUESTIONS

Click the questions below for detailed answers.

 

Privacy Policy

How can I contact Grand Prix Models?

How can I place an order?

What does "In Stock" mean?

What does "Available to order" mean?

What does "Future Production" mean?

I'm not happy with my order

What if a part is missing from my kit?

How do I return something to you?

How can I pay for my order?

What are your delivery times and charges?

What if my order does not arrive?

How do your prices work?

What about export prices?

Do you have a catalogue?

Do you have a more detailed description of the products that you sell?

 

 

Grand Prix Models Privacy Policy:

Welcome and thank you for visiting www.grandprixmodels.com. We respect your privacy and this policy demonstrates how we use, store and secure your collected personal information.  Please take a few moments to read this privacy policy.  By using this web site, you are accepting our practices as described in this privacy policy. These practices may be updated on occasion and we encourage you to regularly check this privacy policy for those changes.

 

Grand Prix Models Privacy Contact:

If you have any questions about this privacy policy then please contact us on mail@grandprixmodels.com

 

Grand Prix Models Information Collection:

We collect information that is personally identifiable (names, addresses, email addresses, etc.) when voluntarily submitted to us on our order forms by our visitors. This information you provide is used by us to fulfil your specific request (to complete mail orders, send magazine subscriptions, be included on our mailing lists). Unless you have given us permission to use it in another manner we will not do so.  All emailings from our site encourage you to opt out of any further contact should you wish to no longer receive our information.

 

Grand Prix Models Cookies:

www.grandprixmodels.com uses cookie technology.  A cookie is a snippet of information stored on your computer by your chosen web browser.  It is a tool that allows this web site to recognise you on each occasion you visit the site and during each visit to keep track of your visit whilst logged in.  To do this your cookie has a unique identifying number.  This is the only personalised piece of information stored within the cookie and therefore only we can identify who you are from this ID number.   Personal information cannot be collected via cookies.

 

Grand Prix Models Information Distribution:

We do not share your personal information with any third parties for marketing purposes.  If permitted or required to do so by law, investigation of fraud which has taken place, trying to protect against or prevent actual or potential fraud or unauthorised transactions then we will share specific information with any government agency or third party companies engaged in helping us to investigate or prevent fraud in taking place.

 

Grand Prix Models Information Storage:

Your personal information is always kept secure. We take all reasonable action to safeguard that information. Only our authorised employees and IT specialists (who previously agreed to keep your information secure and confidential) have permission to access this information.

 

 

How can I contact Grand Prix Models?
 

4 Thorpe Close

Thorpe Way

Banbury

OXON OX16 4SW

UK

 

Tel: 44 (0)1295 278070

Fax: 44 (0) 1295 278072

Email: mail@grandprixmodels.com

 

How can I place an order?
 

The quickest and easiest way to place an order is through our online shop at www.grandprixmodels.com with it's secure ordering facilities. You will receive an automated acknowledgement of what is in stock for immediate delivery and what is out of stock for future delivery. Your credit card will only be charged for what is actually in stock and ready for despatch.

 

You may also order by email at mail@grandprixmodels.com by quoting your full name and account number. Please always remember to advise of any changes to your details, such as address, delivery address and credit card number to avoid delay in processing your order.

 

We also happily receive orders by fax to 44 (0)1295 278072 and by post to the address above.

 

And of course you can telephone us with your orders from 9am to 5pm from Monday to Friday on 44 (0)1295 278070.

 

What does "In Stock" mean?
 

In stock items have a green icon against them

 

This means we have the item on our shelves and ready to go. You can order it and we will send it to you.


What does "Available to order" mean?

Available to Order items have an orange icon against them

 

This means the item is out of stock but available to order by clicking on the button. An estimated delivery time will be shown next to the item but it is subject to the manufacturer having stock and sending it to us.

 

Due to the indefinite delivery schedule of back-ordered items we are unable to accept pre-payment for Available to Order items. You may still order these items by providing a valid credit card number and details and keep us updated with any changes. Your credit card account will not be charged until the item is ready for despatch to you. Back ordered items will be shipped at the price prevailing at the time of shipment. Note however that cancelled back orders may be subject to a cancellation fee.

 

What does "Future Production" mean?

Future Production items have a blue icon against them

 

These are items that have been announced by the manufacturers but have yet to be put into production. You may pre-order these items by clicking on the button. Delivery times may be very long and you will need to understand that they come when they come.

 

Due to the indefinite delivery schedule of back-ordered items we are unable to accept pre-payment for Future Production items. You may still order these items by providing a valid credit card number and details and keep us updated with any changes. Your credit card account will not be charged until the item is ready for despatch to you. Back ordered items will be shipped at the price prevailing at the time of shipment. Note however that cancelled back orders may be subject to a cancellation fee.

 

Can I cancel my order?
 

All items sold by us are guaranteed to be as advertised and to be satisfactory to you. If any item is not satisfactory, you may return it to us for exchange, credit or refund. Items may be returned to us for up to 30 days after purchase. It is not possible to return items for example if you have subsequently bought it elsewhere since ordering from us and other similar reasons.

 

We accept your orders for Available to Order and Future Production items in good faith. If you have placed an order for any of these items and then subsequently wish to cancel your order, there will be a 10% cancellation fee.

 

What if a part is missing from my kit?
 

If parts are missing please identify the missing parts by returning a copy of the instruction drawing to us with the part marked. We will then order the part from the manufacturer and send it to you as soon as possible.

 

How do I return something to you?
 

When returning an item please enclose a letter of explanation.

Pack the package carefully. We are not responsible for damage during the return shipment.

 

Please obtain proof of postage from your Post Office and if valuable you may wish to insure the package.

 

If returning an item from outside of the EU please complete the customs declaration clearly marking it with “Faulty Goods - Return to Sender” and give a zero value. We will not pay the customs and duty charges on a returned package.

 

Postal charges are only refundable on a defective merchandise return.

 

How can I pay for my order?
 

Most people pay for their order by credit card. We do not charge your card until the order is despatched.

 

In addition we accept UK sterling cheques, postal orders and bank drafts made payable to Grand Prix Models Limited.

 

We will accept US Dollar and Euro cheques but they must be a minimum of 250 US Dollars or 200 Euros. These will be credited to your account at the prevailing Sterling rate less any bank charges we may incur.

 

You can also transfer money directly to our bank as follows:

 

Bank:

Barclays Bank

Account Name:

Grand Prix Models Limited

Sort Code:

20-74-09

Account:  

10339016

IBAN:

GB92 BARC 2074 0910 3390 16

SWIFTBIC:

BARCGB22

What are your delivery times and charges?
 

Postal Charges

UK Standard

EU

Rest of World

1:43 kit

£2.50

£2.50

£3.00

1:43 built

£3.25

£4.50

£5.50

1:24 kit

£4.00

£4.60

£5.50

1:24 built

£8.00

£9.20

£11.00

Books

£0.35 per 100g

£0.45 per 100g

£0.80 per 100g

Decals/Accessories*

£0.25

£0.25

£0.30

Etched Accessories*

£0.50

£0.50

£0.60

Large items

See Product's Details

See Product's Details

See Product's Details

Registered post

£1.30

£6.95

£6.95

Minimum charge

£2.50

£2.50

£3.00

* Subject to the minimum charge

 

Other items and books please refer to the item in our on-line shop.

 

All UK deliveries are sent Royal Mail 48 (2nd class as was!).  Maximum UK postage charge is £8.00 per delivery.

 

For all deliveries outside of the UK we use small packet air mail which is fast and economic. Delivery is usually 7-10 days from despatch date. Occasionally there is a delay but we cannot put in a 'search' until 28 days have elapsed.

 

For some countries Registered Mail is our standard service for security reasons.  An additional £6.95 will be added to your delivery charges at check out if you are in one of the countries affected.

 

 

What if my order does not arrive?
 

All items sold by us are guaranteed. Please notify us if an order does not arrive within a reasonable time of despatch. We will be able to start a Lost Package query with the Royal Mail only after 28 working days from the date of despatch.

 

We will re-order the lost items and send them to you as quickly as possible.

 

 

How do your prices work?
 

All prices are subject to change without notice. We will always give you the lowest price possible at the time your order is shipped. If a price has risen more than 10% from the date of order we will inform you first and give you the option to cancel at no charge.

 

All charges are made in GPB. All £ prices shown include VAT (UK Sales Tax) @ 20% (except books) which are VAT exempt. All charges are made in GBP.

 

Prices shown in Euros are for guidance only and include VAT (UK Sales Tax).

 

Prices shown in US Dollars are for guidance only and do not include VAT (UK Sales Tax).

 

Estimated Prices are based upon information given to us by the manufacturer at the time of announcement. These prices may vary upon delivery. If a price has risen more than 10% from the date of order we will inform you first and give you the option to cancel at no charge.

 

£TBA - this indicates that at this moment in time we have no price for this item. We will insert a price as soon as we can. For more information please contact us.

 

What about export prices?
 

If you are having models delivered to an address outside of the EU you do not of course have to pay the VAT (UK Sales Tax) - please therefore deduct 16.66% from the GBP or Euro price shown on our listings. The US Dollar prices displayed already have the VAT (UK Sales Tax) deducted.

 

There is no sales tax [VAT] charged on books whether in the UK, EU or Rest of World.

 

Do you have a catalogue?
 

We do not have a catalogue as the stock is constantly changing and we have many new items every month. The best way to stay in touch with the world of modelling is to subscribe to our magazine Four Small Wheels. You may also sign up for our weekly news email which lets you know first what new stocks we have received and other interesting industry news --- click here to sign up.

 

Do you have a more detailed description of the various categories of kits that you sell (e.g. Kit, Plastic Kits etc.)?


Click here
for a thorough description.

Mail order policy & Guarantee

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